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You can create agent groups, and you can assign tickets to agent groups, just like individual agents. Each agent in the group can manage the tickets assigned to the group. If you want to assign a ticket to a group and want any available agent in that group to be able to select the ticket, this add-on is for you.

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  • We Purchased And Downloaded From Original Authors
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  • Product Version: 3.0.1
  • Last Updated: 2022-11-24
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